I want to be very clear. When we receive complaints, every one of them is examined. It's not that we take 80% and say that we never looked at them. Every single complaint that comes to us we take a look at. Then, on the advice of the health and safety officer—and Kin Choi may have some comments with respect to this, as this is the field for which he is the ADM—we evaluate and move forward.
I'll let Kin walk through the details with respect to the specific 80%.
I can walk through them too, but would you like to, deputy?