How much do you anticipate the students' wait times are going to be reduced because of the new system we put in place? I hear complaints from students that from the time they apply to the time they get their money there is a bit of wait time. It causes difficulty for many students, particularly low-income students, in paying their tuition on time. Do you think this system is going to streamline things enough to end that problem?
On November 7th, 2013. See this statement in context.