Yes. I guess that's the issue: with the number of files that Service Canada takes care of, such as veterans, EI, and those types of things, the Government of Canada has tried to speed things up by allowing people to fill out their forms on the Internet. There always is a transition, and it always causes a little bit of a problem with clients. It's just like when they came out with banking whereby you could do everything with a card; you didn't have to go to a teller. I was not a big supporter of that when it first happened. I wanted to see somebody, but now I wouldn't even want to go inside a bank. It's just great to go to the bank machine. These are all transitions that we're going through. I see that as part of what this bill is bringing forward: to modernize the system to make it more efficient and be more user friendly for the Canadian public, who are our clients.
You have been a representative of FSAC for a number of years. Is there a mechanism that you have been able to use to talk to the department about some of these issues before this bill came forward? Is there that communication to enable you to let the department know exactly what some of the challenges are with regard to this reporting?