With respect to Canada pension plan, there are forms that are online which we print up on behalf of the family. Some families will ask us to help and sometimes we will offer that help initially to help them fill those forms out and submit them. Some families prefer to do it themselves because there are certain affairs of the deceased that they don't feel we should be privy to, which is fine, but there are families that want us to help them fill this paperwork out because for a lot of people this is the first time they've had to deal with this. They're looking at us and saying, “You do this countless times for a lot of families and you have experience with it, so we'll trust you and have you help us.” I can see that becoming more and more of a role in the funeral industry because it's another service you can provide to those families beyond the other things that you're doing for them. So, yes, I see our role expanding as time goes on.
On October 28th, 2014. See this statement in context.