I think what this process has highlighted for Service Canada is that there are some improvements to be made in how we communicate what needs to be done and what is automatically done upon the death of an individual.
Using the funeral association is a big part of that. Through our discussions with them, I believe they said that over 99% of all individuals who die within Canada go through a funeral home due to provincial requirements for that. Since they are the people on the ground dealing with survivors and people who are in mourning and whatnot, they are best placed to tell us if what we are doing is helpful and whether we can improve the process.
What we are currently looking at, based on one of the suggestions of the funeral home directors, is providing information to the funeral directors that they can provide to their clients, which will set out what programs are informed automatically. For example, if you had Indian status, that's currently not informed automatically. It would set out which programs you need to inform yourself about until we're able to potentially put them under the social insurance number and make them part of the system, and also any potential benefits that people may be eligible for, as well as highlighting how to apply for those.
We would use the funeral home association network, and we've been working with the association to provide that information across the country. We would equally provide that same information both on our website as well as at 1-800-O-Canada, and in Service Canada centres as well.