We have taken a number of measures to work on the efficiency of our processes. We provide our members with significant amounts of training so that they become more efficient in dealing with the backlog.
We put in place a new process as of April 1, whereby we are assigning older cases first so that we are fair with the backlog. Within this process, parties are allowed time to exchange documents before the hearing and then the hearing is scheduled.
We are working with our members to encourage them and we work hard to provide training with them so that they deliver their decisions in a very efficient and effective manner. Our members are very conscious and concerned about.... They realize the importance of their work and how that has impacts on every Canadian who is behind each and every one of these cases. It is a significant preoccupation of our members to be effective and efficient in delivering a fair decision.