I'm told by officials we don't have the number, but obviously there are a lot of dissatisfied clients who can't get someone on the phone in a reasonable amount of time and I am concerned about that. We are reviewing the Service Canada call centre to see.... I'm told that response times are improving and that it's headed in the right direction, but not as fast as I would like and I'm looking at what else we can do to improve this. I'll just stop there and talk to you offline about some ideas I have.
On November 27th, 2014. See this statement in context.