I think it's an important point you raise, that our officers are out there working, and as part of their process they discover other things. Part of the change is that they can do more of that proactive work and discover the problems before they happen.
It's often very difficult and unfair for health and safety officers when they are looking at a refusal process—and you can appreciate the refusal process has a sense of urgency to it—that they don't have the opportunity to spend the time they need to prevent.... That's where we are trying to put the emphasis with these changes.