Thank you, Chair, and let me add my voice of welcome to our resource people who are with us this afternoon.
Dr. Loxley, looking at your presentation and hearing it as well, I wasn't quite sure what you were referring to when you stated that the first priority is to improve delivery of service. Could you expand on that a bit to tell us what you're considering service and how it should be delivered if it's not delivered the way it should be now?