Well, I've been a health and safety professional for about 25 years. I spent up until the year 2000 in the provincial system, and since 2000 I've been in the federal system. I can say categorically that in times of tension in workplaces, this refusal process, frankly, gets abused by both parties, but it does get used as a method to draw attention to things that may not normally be attended to.
By and large, certainly in the industry I am in now, I would say that at least half, if not more, of the refusals that I deal with today, which was much more when we didn't have an eight-year collective agreement, were frivolous. They were about things other than safety.