That's what the data shows as regards the refusal to accept suitable employment.
But changes in people's behaviour were not measured. Some people opted not to apply for benefits rather than deal with the conditions imposed, mainly being required to accept any employment that paid only 70% of what they were earning previously. Some preferred to forgo EI benefits rather than file a claim under those conditions. And those changes in behaviour have not been measured up to this point.
As far as claimants being penalized is concerned, however, few cases were in fact reported, on a practical level.