Thank you very much. It's also still a pleasure to work with you, Mr. Morrissey.
I'll just give one example of how significant the work of the government and the work of MPs, some of them around this table, has been when it comes to supporting Service Canada's quality standards.
In 2016, we launched a service quality review for how the federal government could be respectful in dealing with Canadians, and particularly Canadians who have lost their jobs, unemployed Canadians, facing very significant stress, income challenges, being able to feed their family. The problem is that under the former Service Canada standards of the former Harper Conservatives, only 30% of unemployed workers could talk to an agent. That meant that 70% of unemployed Canadians, finding themselves in very stressful conditions, could not talk to a Service Canada agent.
We've changed that with the help and assistance of people, some of whom are in this room, with the service quality review. We're now almost at 70%, and we're going to improve that further because we believe that Canadians require, deserve, and expect the support that Service Canada agents and the Canadian government owes them.