Mr. Chair, perhaps I can provide an initial response.
The issue of wheelchair services is one that we at the Canadian Transportation Agency have seen crop up again and again. Of all the different issues around which we receive accessibility-related complaints, it's the most common topic.
Also, as I noted in my opening remarks, we recognize that the transportation of wheelchairs and other mobility devices on aircraft is becoming a more challenging issue. That's because there's a positive development, in that wheelchairs are becoming larger, more technologically complex, more customized and better at meeting the needs of the individual traveller, but that means it can sometimes be more challenging to transport them and to store them on aircraft. That's the reason we set up a multi-stakeholder working group to deal with this challenge.
The member asked about whether positive change is coming. What I can say is that the CTA has been working for several years now on its new accessible transportation regulations, which will include a section on the obligations of airports and airlines in respect of the provision of wheelchair services. Those provisions should help to ensure more consistent service delivery and a better quality of service delivery. I think we're confident, after two years of consultations and development, that these new regulations will help to make a positive difference in the area that you've identified as one of concern.