Thank you.
I was referring to the fact that at VIA we try to consult with clients before we make major changes to our business practices. Therefore, this client group was consulted in the design of the refit that we're doing on the old equipment to make it more accessible, as well as the design points for the new equipment that we're procuring for the corridor.
I must recognize the work of the Canadian Transportation Agency under the leadership of Mr. Streiner, who really are part of that process. They monitor and sometimes they mediate the process in terms of making sure we have all the right parties around the table. They provide an objective environment where we can have these consultations. It has evolved from that regulatory, if you will, environment to one of collaboration between a provider of a service and a customer base.
One point that's not to be lost here is that by 2030, over 25% of Canadians will be over 65. As I'm getting to that point myself, the reality is that mobility becomes a challenge, not just from a physical aspect but also with eyesight or hearing impairments and other impairments. Therefore, we have to address these issues, because our business depends on it. This is a huge customer segment that you can't just leave at home.
The fact that we're a public body and by definition are meant to provide services that private enterprises may be more hesitant to provide does not take away from the commercial opportunity of being a better provider for that audience and target.
The consultation process, I think, exists today within the realm of the CTA, or within the realm of the actual business providers.