That's an excellent question. I don't think that we know right now what would happen in the absence of regulations and without sufficient experience in how the process would roll out within the various agencies.
What I will say is that in doing our analysis of the bill and in coming up with recommendations, we consulted with our members, with disability communities and with a number of the other groupings of disability organizations that have appeared before the committee and will appear before the committee later this week. We heard consistently across all those consultations that there is great concern within the community about having these various agencies deal with complaints and about the additional access-to-justice barriers that this would create, especially when disabled people already experience a number of barriers to accessing justice and accessing extremely complicated service delivery systems and programming systems. People are very concerned about that.
From a legal point of view, we are concerned about the ability of the other bodies charged with addressing these complaints to apply a robust human rights analysis in conjunction with a full understanding of disability accessibility and human rights. We've made a number of recommendations in our other materials for ensuring that either complaints all go to the accessibility commissioner, a body that we would anticipate would have a deep understanding of human rights and can do justice to those kinds of complaints, or, if the complaints are going to continue across multiple agencies, that those agencies have obligations in the legislation to apply a much more robust human rights analysis than they currently do.