We experience every day in our clinic that people with disabilities are very disempowered. There are many complaint processes because, as you said, the respondents or the organizations that are being complained about usually have a lot more resources, and they have lawyers and in-house counsel, and they can bring a lot of resources to bear in defending themselves.
When we're looking at the bill and how this bill sets up a complaint mechanism to the accessibility commissioner and to other bodies, but specifically to the accessibility commissioner, it appears to us that the process is intended to be relatively quick and non-legalistic, and to provide a remedy or a result in a manner that doesn't create these power imbalances in which the other side has a lot of lawyers and the person with the disability is really at a disadvantage.
I think if we can work to get a complaint process that does create a bit more of a power balance and that can really support people with disabilities meaningfully participating in that process, and if that process can be really accessible, then hopefully there will be a chance to avoid some of those concerns you have raised.