I'm not sure I can answer the question. Perhaps I can try to rephrase some of it.
The issue of education becomes vitally important. Our view is that most people—and the vast majority of businesses—want to do what's right. In most cases, they don't know about disabilities. It's something they're not familiar with. They don't know how to do things.
The standards provide clarity as to how rights that have already been enshrined in the charter and the human rights codes can be actively put in place. Knowing about that.... Back to the Manitoba example, there's a compliance deadline for the customer service standard, which is the first one they did in Ontario, in the educational standard. How do you provide dignified quality of service to persons with disabilities? What a great idea. It's a great starting point. Recognizing that—
I'll just finish in 30 seconds, at most.