[Interpretation] Certainly. We need to resolve issues efficiently and quickly. We don't want any delays. We don't want deaf persons or people with disabilities unsure of where they should go. There should be one door, one entry point and one person to collect all complaints. The commissioner officer should be responsible for ensuring that complaints are dealt with in a timely manner and are given to the right area.
The bill isn't currently clear about the complaint process. There may be a complaint about an accessibility standard, but what about a complaint against a group—for example, the CRTC? They haven't provided ASL or LSQ interpreters, for instance, in their hearings. Do we enter that same entry point? Do we complain to the accessibility officer and then they ensure that it's dealt with in a timely way?
Also, we need to make sure that these complaints can be received in our native language, in ASL and LSQ. I need to be able to express my complaint in sign language and send it by video in my language instead of in written English or French. In Europe they are already advanced. They have set up that system. It would be nice if we could follow suit.