What it means is, if you've ever had the experience of walking into a store when you desperately want to be helped by a member of that team, the experience is of walking around and feeling like no one is taking care of you. It does again compromise our ability to deliver those world-class experiences for people when they come to the resort.
People have longer wait times, questions are going unanswered, and guests are left wondering what is actually happening in a business in many cases.