Thanks, Chair, and thank you so much, both of you.
Michelle, I'll start with you. First of all, thank you for the courage that you've displayed. You talked about your personal story and how difficult it was for you to struggle to get through the workday. You also talked about making the choice to take the back roads home because you knew, at that point, how much the day had taken out of you. To take that and turn it into something where you're trying to do something to help others not to experience what you had to experience takes a lot of courage. I thank you for that.
I want to ask a couple of questions. First of all, obviously we've heard all kinds of stories about people who've had to tell their story and experience over and over again to bureaucrats, to Service Canada agents, to the bank and so forth, to try to deal with benefits or with various other things that go along with this, often without a lot of information, as you've mentioned.
Before I get to that, I want to ask how important you feel it is that people have access to someone who really understands their situation. For example, when they're dealing with Service Canada, how important is it for there to be people who are dedicated agents they can deal with who really understand what these people are going through and what they're dealing with so that there can be the proper response? Is that something you would say is quite important?