I'm still trying to understand how this gets triggered because most families don't want to talk to Service Canada. Yet, somebody needs to let Service Canada know.
Do the hospitals have enough information so that they can make that type of decision, or is that private information?
After the death of my father we went to the funeral home and they actually made a lot of the arrangements. They said, “Okay, give us this information and we'll take care of everything for you.” It is a bit of a challenge for Service Canada because not everybody knows that you're collecting EI, for instance.