The principles are, as just mentioned, that there's an outreach, that the system reaches out, or the help reaches out, and they don't have to go around looking for that help. There has to be immediacy; it needs to be there very quickly. It has to be built on good information and a caring environment for that information.
Also something we've seen when we compare what we found in the late 1990s about how satisfied they were with the care is that there was low satisfaction with the care among bereaved at that time. Now, after the terror, we did a new study. We asked the parents what they thought about it, and there was high satisfaction with the type of help they had received. However, what they were dissatisfied with was the specific help. They said they felt that the health environment now sees them, now recognizes them, but when they deal with specific problems, there isn't specific help. They say there needs to be better help for those who are going into complicated grief issues. That's an important point.