Training the people at Service Canada is already something.... If these people answer the phone correctly, become a model of how a service should be more sensitive to bereaved parents, bereaved people, it can become a model.
It needs to start somewhere. It starts with making people aware of what bereavement means, making them aware that they are real babies. With the pictures that I shared, the parents agreed that we bring their babies to this room so that we can see they are real babies.
I'm not sure how exactly to answer that. All I can tell you is that it's really important to train the people working in government organizations at every level.
Training is needed. Just by holding this meeting, the Canadian government is sending a message that the bereavement of parents matters. It needs to be talked about in the media. It needs to be said publicly. The work of this committee is a step in that direction.