Yes, I think that's incredibly important.
Without the type of education needed to be able to provide the information in a compassionate way, those experiences could just serve to further traumatize the family. We did hear from lots of families who, when they went to seek support or to get information, were told things that are just unconscionable. I don't think it's because people don't care. I don't think it's because they are trying to destroy that family's day. I think it's because they lack the education they need to be able to provide that service with skill and compassion.