You had a two-part question, and one of them was about telling the story. I fully agree with the other witnesses in terms of the necessity to have this automatic benefit.
I can tell you that my oldest son would now be seven, and my second son, Tobias, would now be five, and it's taken me several years to be able to be in a setting to speak about this without being an emotional wreck.
At the time when Service Canada wanted to talk to me, it was impossible. It was this idea that I had to go there in this public place, and I couldn't control the times and the terms where I had to tell the story. It was just terrible.
I think that situation should be changed, that people have more control over how they are made to tell the story. A phone line dedicated team, I think would go a long way.