The accessibility commissioner should receive anti-racism, anti-oppression and cultural competency training to ensure that a complaint process does not perpetuate systematic discrimination experienced by ethno-racial persons with disabilities, or even indigenous persons with disabilities.
It's just becoming aware that different things have different meaning in different cultures. In some cultures, you don't make eye contact with people—it's actually disrespectful to do that. Unless people are educated and aware, they are causing more harm than good.
(Amendment negatived)
(Clause 148 agreed to)