The essential thing we've done is to set up a client solutions function where people will do outreach to applicants and effectively hold their hand through the application process, or do the work on their behalf that they can approve.
President and Chief Executive Officer, Canada Mortgage and Housing Corporation
The essential thing we've done is to set up a client solutions function where people will do outreach to applicants and effectively hold their hand through the application process, or do the work on their behalf that they can approve.
See context to find out what was said next.