Bobby Morrissey at the Human Resources, Skills and Social Development and the Status of Persons with Disabilities Committee

Thank you, Chair.

My question is to Monsieur Richard.

You focused a lot on the requirement to update technology within these call centres. As you were doing your audit, would you have established a baseline for the technology that was being used before the five-year process began? I assume you would have been auditing the five-year modernization of these call centres.