You identified almost $200 million to bring in more personnel to deal with the issue. Was this to deal with the growing...or was this situation caused by a previous cutback? What were the two dynamics that were driving you? Obviously, you needed these personnel. Was it because of a growth in the demand coming to these departments, or was it to fill a void that was created? Was there a shortcoming in the department?
On June 6th, 2019. See this statement in context.