How do we know whether we're making progress on this? From the minister's numbers, the number of calls answered has increased by more than 850,000 since 2014, from 3.8 million to 4.6 million. I keep seeing that there's a number that's missing. There are about 13 million calls, I think, that are not being accounted for or weren't there. I'm trying to understand how these numbers all work together.
On June 6th, 2019. See this statement in context.