Four call centres were evaluated. Immigration is not your department, and with immigration, I would imagine that people are on the phone for quite a while because there are lots of questions.
You have said that you divide your numbers by different criteria, so if somebody is calling for EI, and somebody is calling for a different.... I'm just trying to get a sense of the two call centres that were evaluated. Did they take into consideration the different criteria that you were putting in place based on why people were calling, for example?