I note you also said that without service standards, callers cannot know what level of service they can expect from call centres. I think people do have a sense of what to expect, and they reflect that, I think, to all of us quite accurately and appropriately. The media does have standards. If we're going to look at developing things, obviously we should be going to the recipients of those people who are making the calls, the ones who will be impacted by the policies. Do you have call standards at the Auditor General's? When people call in, what would your standards be? Would they be typical, gold standard or...?
On June 6th, 2019. See this statement in context.