He's just dialling it. In my office, and I think in most of our offices, we have a mission statement or a statement of standards that we expect from our staff in terms of carrying them out. I think most MPs probably have something like that. Is there something you've learned from your experiences that you would look at in terms of what those standards might be? If we wanted to give the call centres something to start with, this is sort of what we want. I'm assuming that within the culture of what's going on, a lot of the staff are frustrated too. I think they are feeling overwhelmed and frustrated with that, so it's also about the culture of what people are dealing with within the call centres. Is there anywhere in the world that actually has a gold standard in terms of these operational standards that could be put in place? Is there a model that makes those principles or values operational and shows us how we are going to check?
On June 6th, 2019. See this statement in context.