I'd like to talk about the fiscal year that just ended. Obviously, it's been a few weeks since your new system has been in operation. We've been extremely happy so far.
It's a game-changer.
This completely changed access to agents.
So I'll give you the numbers. Last year, the accessibility rate for pension agents was just under 70%, or 68%. Since the implementation of the new technology, this rate has been 100%.
It remains to be seen how this will affect the waiting time. Last year, the average waiting time for pensions was 5.5 minutes. Because this is a new technology and we want to exploit it to the maximum to improve our services with our current means, we will carry out increased monitoring.