I would note that our direction on service standards across the Government of Canada comes from Treasury Board and their policy of service. I would also note the criticality of the direction that the service standards be relevant for clients.
Call centres are an excellent example of where we have extraordinary quantities of metrics that we track. We track average handle time and how long are people spending on the phone. We track first contact resolution. We track all of these things that might not help a citizen actually receive the service. We have for public reporting purposes a wait time for our call centres and we report against that. We work very closely with the Treasury Board Secretariat to ensure we're faithfully applying the service standards.
As per the earlier testimony, there was discussion on this particular issue in terms of why public standards are being captured. The Chief Information Officer of the Government of Canada undertook to ensure that call centre standards would be part of what would be updated in the next direction from Treasury Board. We will absolutely comply with that. We've been reporting our service standards publicly for a very long time, and it's very important for us to ensure that the data are accurate, that we are transparent, and that we're complying with Treasury Board policy.