Mr. Chair, with deference to the committee, the planning for that work is with our colleagues at the Treasury Board Secretariat and Shared Services Canada. However, I could repeat what they said in this regard at public accounts last week, with the Chair's indulgence.
Very simply, the commitment by the president of Shared Services was to have a plan for the next wave of call centres, with this new technology.
If I could speak to our experience as an organization, we have other call centres that we'll be looking to include in this next wave of updates. For example, we have only one centre in the country, in Bathurst, that takes calls from people about their social insurance number. We know we'll want to be upgrading that—that's an important service to Canadians. Their commitment at public accounts, according to my memory, was to have that plan in place for the fall.