As an organization, we have agreed with all the Auditor General's recommendations. We are changing our practice in regard to one specific issue noted by the Auditor General, which is reporting publicly on the number of calls before we've reached our service standard. Our rationale for that is as follows. We discussed our approach to service standards with the Treasury Board Secretariat, and we would have confirmed the approach we were taking with the Auditor General. If someone hangs up five seconds into the call, those are data we can track internally, and we have extraordinary quantities of data for call centres that we track on a daily basis.
One of the things we try to focus on is the advice from the Treasury Board that the service standard should be pertinent to clients. That is why we are focusing on the service level. Are we meeting our commitment to answer 80% of the calls within 10 minutes? We have changed our approach to our data as of April 1. We are now tracking those people who hang up when we've reached our service standard of 10 minutes. We have adjusted our methodology in that regard.