Absolutely, Mr. Chair.
I have two general comments.
All of our reports to Parliament, whether the departmental results framework or other things, include our performance against each of our service standards. If you were to pull up the parliamentary reports, you would find for the employment insurance program or the pensions program our performance against our commitment to answer 80% of the calls within 10 minutes.
Our commitment is to further improve that going forward through that change in methodology we talked about, which will capture the calls that hang on for 10 minutes. If they hang up after that, we'll include those in our numbers.
As well, Cliff has extensive work under way right now consulting Canadians on making sure that the standards are not only relevant but also actually clear to people. Does someone understand what it means when we say we'll answer his or her call 80% of the time within 10 minutes? As part of that, we're looking to make that reporting happen more frequently than the normal parliamentary cycle.