I would argue that part of providing excellent service to Canadians is making sure there's full access to the information through which you can inform yourself about what you might be eligible for.
In that regard, we've had an extensive program of work to update the content of all our information that's available online. This is particularly important when there's a policy change, as, for example, in the case of the recent change to parental benefits for employment insurance. In that case, the choice that must be made by the family or the parents in question is quite complex. Once the choice has been made, it can't be changed, so we worked really hard on making sure that information is clear, in plain language and accessible.
We've also been spending a lot of energy on making the digital services easier to use. We put out our first app—and we're excited about that—for Job Bank. Members of the committee might remember that when I was here before, I spoke about posting the Canada summer jobs on the Job Bank for the first time, so that all youth between the ages of 15 and 30 could know what jobs were available in their hometown or somewhere else.
We've also been working very hard to make it easy for those who choose to serve themselves digitally online. You noted in my opening comments, perhaps, that for employment insurance, 99% of people are applying online. That's a sign that clearly we've been able to make that accessible and easy for people.
I would also note that some of those people apply online by coming in person into an in-person office and being helped by one of our staff. That's excellent. We're always happy to do that.