I want to thank your office for the work you do. This is a bad report—it really is—but this is why we have your office. Your office exists to give parliamentarians information they need to demand better from the public service, regardless of who is in government and who is in opposition. This is why the auditor general is so critically important, as an officer of Parliament.
The report pretty much speaks for itself: call centres not focused on the needs of their clients, making decisions about the call centre, and departments' public reporting on the call centre sometimes overstated results. Departments are deluding themselves, either deliberately or not, about just how bad their service is.
Parliamentarians need this information in order to improve. It's great that we can take a report like this, shed light on a horrific state in our call centres and demand better.
You reported at public accounts recently that with the additional responsibilities you identified, in answer to both Mr. Barlow's and Mr. Morrissey's questions—the expansion of the commissioner of the environment, and audits going from 26 to 93 organizations, and the audits of the Canada Infrastructure Bank and Trans Mountain Corporation—you now do not have sufficient funds to audit things like cybersecurity and Arctic sovereignty.
A future committee this fall, whether it's public accounts or another committee, is not going to have the equivalent of this report to identify problems with cybersecurity. Can you comment on the importance of having a report like this, and the consequences of not being able to deliver these reports that we need?