Thank you.
On this report itself, can you comment on the responses you've had from departments? When you say to a department that they are flat out.... I quote:
The call centre for Immigration, Refugees and Citizenship Canada did not have a [time lines] target. This call centre had the longest average wait time for callers to reach an agent, of 32 minutes.
That's an average. For every person who had to wait on the phone for only, say, seven to 10 minutes, which is longer that a normal person would generally want to wait, you have someone who waited 40-plus minutes.
What was your response or reaction? Were they not aware of just how bad their response time was, or were they indifferent?