Mr. Chair, thank you for welcoming to your committee.
I'm very interested in the topic, since we're talking about services to Canadians. When it comes to service quality, the Government of Canada can't be said to be performing well, not just compared to other governments, but also compared to the private sector, where no one would accept poor service from a company to its customers.
Canadians pay taxes to the government every year and expect that this money will be used to serve them well and in a timely manner. Clearly, this isn't the case with the call centres you looked at, and I remember that it was the Canada Revenue Agency that was severely blamed in 2017. It seems that all these government agencies are fighting each other to get the worst customer service record.
In your audits, did you find out if your 2017 report on the Canada Revenue Agency had any feedback from departments and if they were aware of the issues? Do you think these organizations have tried to solve these problems or simply ignored them since 2017?