I would like to continue on this subject. What frustrates many people is that you have a goal of answering 80% of calls in 10 minutes, but half of the calls are blocked—even more in some cases because your department has several sectors. Of course, when you manage to talk to someone, maybe it happens within 10 minutes, but that doesn't take into account the fact that there are a lot of citizens who can't talk to anyone.
Will this aspect be corrected as well? You say that you have already migrated for the Employer Service Centre and the Canada pension plan and old age security call centres, and that the accessibility rate is 100%.
Also, do you have any figures on wait times?