Thank you, Mr. Chair.
I would like to quickly come back to the issue of call centre capacity. That's the excuse used by the government to say that the number of calls exceeds the technological capacity of the call centres.
However, the statistics indicate that Veterans Affairs Canada seems to be using technology that allows it to answer all calls, at least as a first step since all calls are have been routed, according to the graph you provided to us.
How did the other three departments justify the lack of capacity of their call centres? Were they really technological limitations that made it possible to manage such a volume of calls or rather an imposed constraint that redirects all calls elsewhere beyond a maximum number programmed into the system? Can you tell us more about that?