Since we finished that report a few months ago, I just wonder if the department has received it and if they're taking it seriously, about additional training or having conversations with employees in general.
I know when the department was here before, they had said there was training provided, but there seems to be a gap there. Having lost a child and then being told, because your child ceases to exist, your benefits cease to exist, is absolutely inappropriate.
Therefore, I hope it is a report that's taken seriously and that we don't have that situation occurring. As Mr. Morrissey said, that's the face of the government. It's absolutely unacceptable to have people talk to people who are grieving and not empathize or be compassionate.
That's all. I just want to make sure that it's taken seriously.
My next question is in regard to the Auditor General's report, where it indicates that ESDC has not set call centre service standards that are relevant to clients. That is what the report had said, that the department's standards do not meet Treasury Board service standards. The department's response in the report rejects this assessment by stating that established standards are already relevant and consistent with client expectations.
Where is the disconnect between the AG's report and the department?