Thank you both for being here.
Ms. MacLean, I just want to follow up. I know you've been here a couple of times before today, and I know I had brought up Canada summer jobs. There were constituents in my riding who were having the problem of calling and getting a voice mail saying the voice mail was full.
I reached out to you personally. Our first interaction was May 7; my office reached out on May 7. I got an acknowledgement email May 10. I did a follow-up email on May 22, and it's June 6, and we still don't know. They also cannot get any answers.
I'm just wondering if this seems to be a common thing. We just need answers. My constituents need answers on the application process, so if you can connect with me offline or return my email, I'd really really appreciate that so that we can get answers for my constituents.
Also, I'm sure you're aware that this committee completed a study on supporting families after the loss of a child. We heard witness testimony from parents who had suddenly lost an infant while collecting maternity or paternity benefits. We heard that the way Service Canada employees had interacted and responded with these grieving parents was completely unacceptable and uncompassionate.
What I'm interested in knowing is how ESDC plans to address these issues by providing adequate training for families who are grieving.