I'm afraid I'll have to say I agree with you. Service standards should have been in place for some time, I suppose. We perform an audit for a period of time, so I can't tell you if there were some before and whether they were removed or dropped. At the time of the audit, there were no service standards, as I mentioned, except as I just described a few minutes ago.
On June 6th, 2019. See this statement in context.