I guess it plays into our referring to the fact that there is a strategy at TBS about what I'll call online services generally. As part of that strategy, call centres were not considered. As we note in the report, and I referred to this in the opening statement, 25% of Canadians want to use, or in certain cases such as I described in the opening statement—disabilities and all of those reasons—don't want.... It's not that they want to use, but they have to use the phone.
We recommended to Treasury Board to include in their strategy the call centres, and they accepted that and are going to do it.