We are of the view that, based on our review of best practices, it should be included. That's a question you could ask the department or government officials, I suppose. We believe in full transparency in disclosing the results that they're achieving on a service like this one. That's why we referred in our report to the importance of having service standards that are based on consulting Canadians on their needs, making those service standards public so that they know the service levels they should expect and then reporting on performance against those.
On June 6th, 2019. See this statement in context.