We've asked them: Are you planning for this? Where have you started? What's happening? They've realized that they underestimated the level of complexity and the level of effort to deliver the project. They will now have to turn to replan the whole initiative, because as we mentioned in the report, at the time of the audit, there was no plan for the remainder, the 230 call centres that had not been modernized.
On June 6th, 2019. See this statement in context.